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FREQUENTLY ASKED QUESTIONS (FAQ) – Le Cémarose Gîte & Spa Epernay

Find here all the answers to questions frequently asked by our customers about the Le Cémarose gîte.

What is the capacity of the Le Cémarose gîte?

Our cottage comfortably accommodates up to 6 people , perfect for a getaway with family, friends or as a couple in a warm and relaxing setting.

How many rooms are there in the cottage?

The Le Cémarose gîte has 3 bedrooms :

  • 2 bedrooms with queen size bed
  • 1 bedroom with 2 single beds

Each room is designed for your comfort, offering calm and relaxation.

Is there a jacuzzi available at the cottage?

Yes! Le Cémarose has a private, high-end jacuzzi , accessible without prior reservation. Enjoy a unique moment of relaxation after your days of discovery in the region.

Is the accommodation suitable for teleworking?

Absolutely, our cottage is equipped with aFree high-speed WiFi to work efficiently remotely, participate in video conferences or stay connected at all times.

Do you have an electric vehicle charging station?

Yes, we offer an electric vehicle charging station on site. A surcharge applies to cover electricity costs (charged based on meter reading: €0.50/kWh).

Are pets allowed?

We love animals, but for reasons of hygiene and comfort, we do not accept pets in the cottage.

Do I need to book in advance to access the jacuzzi?

No, no advance reservation is necessary. The jacuzzi is completely private and accessible throughout your stay.

How to book a stay at Cémarose?

To benefit from the best rate guaranteed , book directly online on our website www.lecemarose.com . Our secure platform allows you to easily check availability and finalize your reservation with complete peace of mind. If necessary, we are here to assist you.

Can I pay for my stay in installments?

Yes, a 20% deposit is required upon booking . The remaining balance is payable by bank transfer before arrival or in cash upon arrival. We also offer payment options in 2 or 3 installments, free of charge , by bank transfer on mutually agreed dates.

What activities can we do around the cottage?

Around the cottage, you will find a multitude of activities:

  • Hiking on the Champagne hillsides.
  • Bike rides along the greenway to admire the UNESCO-listed wine-growing landscapes.
  • Champagne tastings at local winemakers.
  • Discovery of the cultural and gastronomic heritage of the region.

We will be happy to recommend personalized activities based on your preferences.

What is the cancellation policy?

Our cancellation policy depends on your cancellation notice:

  • More than 30 days before arrival or within 24 hours of booking: full refund.
  • Between 16 and 30 days before arrival : 50% of the amount of the stay due.
  • 15 days or less before arrival or no-show: full stay due.

In the event of early departure, the total amount remains with the establishment.

Do you offer cancellation insurance?

Yes, optional cancellation insurance will be offered to you when you book online with our insurance partner, to protect you in the event of unforeseen circumstances.

Do you offer discounts for extended stays?

Absolutely, we offer preferential rates for stays of one week or more. Visit our website for current promotions or contact us directly for more information.

How can I contact you for more information?

For any additional questions, please do not hesitate to contact us by:

  • Email : contact@lecemarose.com
  • Telephone : 06 07 07 84 65

We are available to assist you and make your stay easier.